If you need assistance with maintenance and repair issues, report them through your tenant portal to get help right away.
Report issue
The best way to get in contact with our Customer Support team who can assist with all questions is through the help form located below or through the online portal under “contact us”. A representative will be in contact within 48 hours or less.
If you would like to receive a call, please note that in the form.
If you are experiencing an emergency please call 800-837-0037 for immediate assistance and to speak directly to a representative.
Maintenance requests must be submitted through the online portal. To submit a request you will need to provide a video explaining the request that is at least 10 seconds.
Tenants can pay rent either online through the Home365’s tenant portal or mail the check or money order to the Home365 PO BOX (PO Box 5304, Lancaster, PA, 17606).
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