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Understand Our Property Management Agreement in 5 Minutes

PMA Summary Table

Maintenance & Repairs

After a 60-day grace period for inspection, repair coverage begins. This protects us from pre-existing issues. We coordinate vendors and you approve and pay—unless you're on Profit Protect, where we cover routine in-wall items. Annual coverage is capped at 12x monthly rent, up to $15,000 per unit.

Rent Guarantee

We pay you even if your tenant doesn’t—up to 12 months of lost rent per vacancy and 1 month during evictions, subject to eligibility rules and annual caps. Guarantee starts after placing a new tenant or after 90 days of on-time payments for occupied properties.

Fees & Payments

You pay a monthly fee, plus leasing fees, optional smart lock charges, and a $250 reserve. Costs for repairs are taken from the reserve or held sums before we send your net proceeds.

Communication

All communication runs through our platform. No direct contact with tenants is allowed under the agreement. We post all updates in your owner dashboard and use it to manage service requests.

Leasing & Tenant Placement

We handle marketing, showings (including self-showings), tenant screening, lease execution, and renewals. You don’t need to be involved—we manage it all.

Trust Accounts & Reserve

Your $250 reserve is kept in a trust account and used for emergencies or to pay expenses. If it runs low, we’ll ask you to top it up within 2 business days.

Insurance & Owner Duties

You must carry liability insurance ($500k per incident), maintain permits, fund the reserve, and only communicate via our platform.

Term & Termination

The agreement runs for 1 year and renews automatically. You can cancel anytime with 30 days’ notice. If you sell the property, the termination fee is waived—**but only if you sell through Home365’s brokerage**. Otherwise, the standard termination fee applies.

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Services & Responsibilities

Marketing, leasing, rent/deposit collection, tenant communication, repairs coordination, and periodic inspections

No—everything runs through our platform. Direct contact breaches the PMA

We perform scheduled inspections and additional checks whenever maintenance tickets warrant

Maintenance & Repairs

Coverage starts after a 60-day grace period so we can document pre-existing issues

Typical items like HVAC, major appliances, drywall, faucets, cabinets, flooring, and more

Yes—up to 12 × monthly rent, max $15,000 per unit

Rent Guarantee

- Vacant properties: as soon as we place the first tenant
- Occupied properties: after 90 days and three on-time payments

Up to 12 months of lost rent per vacancy (within the annual cap) and the first month of any eviction

Fees & Payments

Your first month’s management fee plus a $250 cash reserve for emergencies

Management fee, leasing fee, late-payment penalties, smart-lock or extraordinary-service charges

From your reserve and “Held Sums” we set aside for in-process work before sending net proceeds

Getting Started

W-9 (or W-8 BEN), proof of liability insurance ($500k/occurrence), and bank details for payouts

As soon as we receive the signed PMA, required docs, and the $250 reserve, we schedule onboarding inspection

Term, Renewal & Termination

Initial term is 1 year and renews automatically each year

Give 30 days’ notice anytime; standard termination fees may apply

Termination fee is waived when you sell through Home365’s brokerage

Owner Obligations

- Maintain required insurance
- Keep permits/licenses current
- Fund the reserve promptly
- Communicate only via the Home365 platform
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