Residents FAQ’s

Tenant Knowledge

Rental Questions

These are the minimum requirements to apply: Minimum 580 Credit score, gross income should be 3x the monthly rental amount, no prior felony convictions, and no bankruptcies within the last 3 years

Application approval process can take 3-5 business days.

Pets may be permitted based on the criteria for the home. We recommend to always review your residential lease agreement for the most accurate information

Subleasing is not allowed. We recommend to always review your residential lease agreement for the most accurate information.

Move out notice requirements can vary. Typically they are required 60 days in advance for an annual lease or 30 days in advance if month-to-month. We recommend to always review your residential lease for the most accurate information.

The application fee is $50 and required per adult 18 years or older. This fee includes credit history, background check, income verification, and processing. The application fee is charged only once and you may apply for other homes at no additional cost for 30 days.

Portal Questions

For the fastest service regarding inquiries or to request maintenance/repair items, please submit a help form through your tenant portal. If you do not have access to your portal and need immediate assistance, please reach out to our emergency line at 800-837-0037. For life threatening emergencies we always recommend calling “911” or the local authorities.

The portal is your personalized profile that allows access to all items pertaining to you.

The portal allows you to easily make payments, request maintenance/repairs, review your ledger, download documents, or simply get help.

Sometimes technology does not always work. If you find that you are having issues with your app or portal not functioning, you should try to log in directly from our website by clicking “log in”.

Payment Questions

You have many options to make payments as a tenant. Through your portal you can connect your banking information using Plaid, which will securely provide you the ability to directly pay rent every month. If Plaid does not support your banking institution you can manually submit your account information and set it up via ACH for one-time payments. If online banking just isn’t your journey, you may also submit cashiers checks/money orders in person at your local office or by mailing them at the address listed below: P.O. Box 5304 Lancaster, PA 17606

We accept electronic banking transfers via Plaid or ACH, cashiers check, or money orders

Rent typically changes due to one of the following reasons: your lease was up for renewal and you signed a new lease, you chose not to renew but wanted to reside in the home on a month-to-month basis, an addendum was signed and added additional charges like getting a new pet. If none of these apply, please let us know by submitting a help form in your portal.

Late rent fees can vary. We recommend to always review your residential lease agreement for the most accurate information.

Maintenance Questions

Requesting maintenance or repairs should always be submitted by logging into your portal, selecting maintenance, and submitting the request using video or picture formatting. This allows our team to provide faster service and diagnosis.

Once you have submitted your maintenance request in your portal, we will send out a vendor to diagnose and provide us feedback on what is needed. If additional work is needed after the original diagnosis, the vendor will schedule with you a convenient time to complete the project. Once finished, we will receive a report for the project and invoice accordingly. Keep in mind, the maintenance process can vary depending on the severity and need of the project.