Last Updated: September 12, 2018
In addition to this Policy, please also review our Terms of Service (the “Terms of Service”), along with such other of our policies we may notify you of from time to time.
The definitions in the applicable Terms of Service apply to this Policy unless stated otherwise.
This Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties to whom we may disclose information as set forth in this Policy.
Types of Information We Collect
“Personal Information” or “PII” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Non-Personal Information” means data that is not associated with or linked to your Personal Information; Non-Personal Information does not, by itself, permit the identification of individual persons. We collect Personal Information and Non-Personal Information, as described below
Information Collected as Part of the Services
The Services are provided to (a) service providers (“Service Providers”) who have agreed to provide services in connection with ClipCall’s Home Service Program (“Program”) and (b) property managers (“Property Managers”) who have signed up for the Program and/or their tenants (each a “Tenant”). The Services are designed to allow Property Managers and Tenants to submit requests for repairs and maintenance within their building(s) (each a “Building”) that are covered by the Program (“Service Request”) Except where specifically indicated herein, the Policy applies to Property Managers, Tenants, and Service Providers, each of whom are included in the definition of “User” and “you” above. In order to use the Services, Users may be required to provide (and we will collect) certain information with respect to registration on the Services, the submission of Service Requests, and Service Requests Responses, including your name phone number, email address, address, your photo, and any information requested in connection with a Service Request, such as a description of the service needed, which are submitted using a video that the Tenant and/or Property Manager filmed on his/her device within the App interface, or Service Request Response.
For Service Providers, we may also collect details regarding your business, including, but not limited to, a business description, your service category, website, whether you have certain certifications, licenses, and insurance, and your business location.
The Services enable communication between Property Managers, Tenants, and Service Providers relating to a particular Service Request via the App and we will collect and store all such communications, including calls and messages.
Information You Provide To Us
If you, Service Provider, tell us where you are (e.g., by allowing your mobile device to send us your location), we may store and use that information only to provide you with the Services. Location services are an essential part of the Services – we use them to help provide estimated Service Provider arrival times to the Tenant and/or Property Manager, but we do not store this information following confirmation of arrival times (which are used as a metric in the Service Provider quality score). As set forth in the applicable Terms of Service, we require Service Providers to leave location services enabled in the App when using our Services.
If you provide us Feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
When you post content through the App (such as information (such as videos, images and other information) included in Service Requests, Service Request Responses, or any calls or messages via the App) we will collect and store the information in that posting and the applicable Service Provider, Tenant and Property Manager will be able to see such content.
When you place or receive calls or send messages through the App, those calls are recorded and stored on our servers.
For Service Providers and Property Managers, we will collect all information necessary to complete transactions as applicable to your role (i.e. as Property Manager or Service Provider) as set forth in the applicable Project Agreement. This information may include your name, credit card information, and billing information (collectively, “Payment Information”). Some or all of the Payment Information may be shared with third parties who will help process payments for Projects, as further detailed in the “With whom we Share Information, and for what Purposes” section below. Payment Information is encrypted using industry standard technology.
In addition, for all Service Providers, we collect information required for us to fulfil our obligations with respect to reporting taxable income (i.e., 1099 forms, which is included in the definition of Payment Information).
We also collect other types of PII that you provide to us voluntarily.
We may also collect PII at other points in the Services that state that PII is being collected.
Information we Collect from Others
If you are a Tenant, we will collect certain information about you from Property Managers, such as your name, email address, phone number, and address and will add this to your Account information. We use this information to verify that your Building is within the scope of the Program as well as to otherwise provide the Services.
Information Collected via Technology
Information Collected by Our Servers. To make the Services more useful to you, our servers (which may be hosted by a third-party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.
Log Files. As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer the Services, track Users’ movements around the Site, gather demographic information about our user base as a whole, and better tailor our Services to our Users’ needs. For example, some of the information may be collected so that when you visit the Services again, you will be recognized, and the information could then be used to serve information appropriate to your interests. Except as noted in this Policy, we do not link this automatically-collected data to PII.
Mobile Services. We may also collect Non-Personal Information from your mobile device if you have downloaded our App. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include your location, how you use the App, and the type of device you use. In addition, if our App crashes, we will receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our App. This information is sent to us as aggregated information and is not traceable to any individual and cannot be used to identify an individual.
Screenshots of how the App is being actually used. In order to improve our App and we record and store screenshots of the actual usage of the App.
Pixel Tags. We use “Pixel Tags” (also referred to as clear Gifs, Web beacons, or Web bugs), which are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of Web users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in Web pages. Pixel Tags also allow us to send email messages in a format Users can read, and they tell us whether emails have been opened to ensure that we are sending only messages that are of interest to our Users. We may use this information to reduce or eliminate messages sent to a User. We do not tie the information gathered by Pixel Tags to our Users’ PII.
How We Respond to Do Not Track Signals. We do not currently respond to “do not track” signals or other mechanisms that might enable consumers to opt out of tracking on our Services.
Analytics. Other companies may set their own Cookies or similar tools when you visit our Site or use the Services. This includes third party analytics services such as Google Analytics (“Analytics Services”) that we engage to help analyze how users use the Services. We may receive reports based on these parties’ use of these tools on an individual or aggregate basis. We use the information we get from Analytics Services only to improve our Site and Services. The information generated by the Cookies or other technologies about your use of our Site and Services (the “Analytics Information”) is transmitted to the Analytics Services, which use Analytics Information to compile reports on user activity. The Analytics Services may also transfer information to third parties where required to do so by law, or where such third parties process Analytics Information on their behalf. Each Analytics Services’ ability to use and share Analytics Information is restricted by such Analytics Services’ Terms of Service and Policy. By using our Site and Services, you consent to the processing of data about you by Analytics Services in the manner and for the purposes set out above. For a full list of Analytics Services, please contact us at firstname.lastname@example.org.
Inviting Others to Join. You can invite others to join the Services by sending a download link generated via the Services via text, email, social media, etc. to such other individuals.
How we use the Information we Collect: In general, PII is used either to respond to requests you make or to help us serve you better. We use your PII in the following ways:
To provide you with the Services and related functionality;
To improve the quality of the Services;
To respond to your inquiries, customer service, and support requests, feedback or questions, and update you with information pertaining to your request;
To investigate and respond to claims that any content available through the Services violates the rights of third parties;
To facilitate any payments due or owed through the Program;
To facilitate the submission of and respond to Service Requests;
To enhance and personalize your experience and customize the content we display through the Services, including advertisements served by third parties;
To resolve disputes and enforce our policies, including investigation of potential violations thereof;
To perform research, technical diagnostics, and analytics or for statistical purposes;
To provide you with the most relevant additional services and offers; and
To detect, prevent, or otherwise address fraud, security or technical issues.
We may also use your Personal Information to create Non-Personal Information records by excluding information that makes the information personally identifiable to you.
We use Non-Personal Information we collect to analyze trends, administer and improve the Services, track Users’ movements in the App, gather demographic information about our user base as a whole, and better tailor our Services to our Users’ needs. In addition, we reserve the right to use Non-Personal Information for any legitimate business purpose.
Feedback. If you provide Feedback to us, we may use and disclose such Feedback in accordance with the applicable Terms of Service, provided we do not associate such feedback with your Personal Information. We may publish Feedback from time to time, provided that we will obtain your consent prior to posting any Feedback that is associated with your Personal Information. We will handle any Personal Information incorporated into Feedback in accordance with this Policy, provided that we may contact you regarding such Feedback.
With whom we Share the Information, and for what Purposes
Service Requests. We share the information included in Service Requests and Service Request Responses, including the videos and all other User Generated Content therein, with the applicable Service Providers, Tenants, and Property Managers, to allow the Service Providers to connect with Tenants and Property Managers via the App and otherwise use the App to review and respond to Service Requests. In connection with individual Service Requests, we will share information between Tenants, Property Managers, and Services Providers relating to such Service Requests as needed to facilitate the provision of the Program, the performance of the Service Request and the provision of the Services.
Service Request Communications. The relevant Service Providers, Property Managers, Tenants and Home365 may access calls (including Calls), chats and videos made via the App in connection with the applicable Service Request and, in Home365’s case, to provide and improve the Services. Service Request (and Service Request Response) videos or photos will be shared with the applicable Tenants, Property Managers, and Service Providers.
Third Party Services. We might share your information with our business partners for performing services for us, such as payment processing, customer service, technical support, tracking, marketing assistance, serving ads and ad tracking, and analytics. Third Party Services we use include:
Security of Credit Card, Debit Card and Bank Account Information. For online payments and/or Automated Clearing House (ACH) payouts, we use the payment services of Stripe (https://stripe.com). We do not process, record or maintain your credit card or bank account information. For more information on how payments are handled, or to understand the data security and privacy afforded such information, please refer to https://stripe.com/us/privacy.
Other Disclosures. We may share your information, including PII, if we are required by law enforcement or other governmental agency; in response to a subpoena, warrant or an investigative demand, a court order, or with respect to any legal process; in order to enforce our intellectual property rights or other legal rights or to defend against legal claims; if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud or other wrongdoing, safety of people or property, violations of our policies, to enforce our policies, or as otherwise required in order to comply with the applicable laws and regulations. In such circumstances, we may raise or waive any legal objection or right available to us.
Affiliates and Corporate Transaction. We may share Information, including PII, (i) with our parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively “Affiliates”), (ii) in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale), and (iii) with third parties with whom we jointly offer products and services, or with whom we offer co-branded products and services (“Branding Partners”). In any of the situations in this paragraph, our Affiliate or acquiring company or Branding Partner, as the case may be, will assume the rights and obligations described in this Policy. Also, in each such situation, the rights in this Policy set out under “How we use the Information we Collect” also will extend to the products and services of our Affiliate or acquiring company or Branding Partner, as the case may be.
Non-Personal Information. Non-Personal Information may be shared with third parties (including ad networks, advertising companies and service providers) in any of the above circumstances, as well as for the purpose of developing or delivering tailored or targeted advertising (whether via our Site or App, or websites or applications of third parties), or for the purpose of improving our Service, conducting business analysis or other business purposes. This information may be combined with information we collect from other sources, to the extent that the information remains Non-Personal Information.
Your Choices Regarding your Information
App. You can stop all collection of information by the App by uninstalling the App. Doing so will prevent you from being able to use the Services.
Email and Text Messages. We will communicate with you primarily in the form of emails and text messages. You can opt out of receiving these communications by clicking the “Unsubscribe/Remove” link at the bottom of each email or following the unsubscribe and/or opt-out instructions in such text message. Please note that even if you unsubscribe or opt-out, we may still send you Services-related communications (e.g., emails and text messages related to your Account).
Cookies. If you decide at any time that you no longer wish to accept Cookies from our Services for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. Consult your browser’s technical information for details on how to do this. If you do not accept Cookies, however, you may not be able to use all portions of the Services or all functionality of the Services.
Changing or Deleting Your Personal Information. You may review, change, update or correct the Personal Information in your Account by logging into your Account or contacting us. We are dependent on your information and it is your responsibility to keep your
Account information updated and accurate for so long as you use the Services. You authorize us to use and disclose any new or modified information that you provide in accordance with this Policy, and you agree that we are under no obligation to delete or modify information that you have previously chosen to provide us. Tenants will not be able to change or delete their phone number or address in their Account unless changed or deleted by the applicable Property Manager. If you completely want to delete all of your
Personal Information, then your Account will become deactivated, although any content associated with your Account will remain on the Services unless we have deleted them. We may also retain an archived copy of your records as required by law or for legitimate business purposes. To delete your Account please contact us at: email@example.com . Please remember, however, if we have already disclosed some of your Personal Information to third parties, we cannot access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties who had access to your Personal Information through the Services.
Certain information is necessary in order for us to provide the Services; therefore, if you delete such necessary information you may not be able to use the Services. Please note that even though you may request the deletion of your Personal Information by us, we may be required (by law or otherwise, such as to prevent fraud, resolve disputes, troubleshoot problems, or to enforce the Terms of Service) to keep this information (or to keep this information for a certain time) in which case we will comply with your deletion request only after we have fulfilled such requirements. When we delete Personal Information, it will be deleted from the active database, but may remain in our archives.
Information about Children
Our Services are not intended for children under the age of 18, and we will not knowingly collect Personal Information from children. If we become aware that a User is under the age of 18, we will attempt to remove their Personal Information from our records as soon as possible. If you believe that we might have any Personal Information from a child under 18, please contact us.
A Note to Users Outside of the United States
If you are a non U.S. User of the Services, by using the Services and providing us with information, you acknowledge and agree that your PII may be processed for the purposes identified in this Policy. In addition, your PII may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of PII may be less stringent than the laws in your country. By providing your information, you consent to such transfer.
Information Disclosed to Third Parties
This Policy addresses only our use and disclosure of information we collect from and/or about you via the Services. If you disclose information to others, or authorize us to do the same under this Policy, the use and disclosure restrictions contained in this Policy will not apply to any third party. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable.
We may share your email address and phone number with our marketing partners for their direct marketing purposes. However, we will not disclose such Personal Information with such partners unless you have opted -n by following the instructions we provide to allow such disclosure. Once you opt-in, you can thereafter opt-out by sending a blank message with the word “Remove from Marketing” in the subject area to firstname.lastname@example.org. We may still send you operational information about the Services (i.e., Account updates) to the contact information indicated in your Account.
If you opt-out, we will remove your email address and phone number from our marketing distribution lists and from any future lists. However, you may need to separately unsubscribe from marketing offers sent by our marketing partners who already have your information prior to our receipt of your removal request.
Updates or Amendments to this Policy
This Policy is subject to occasional revision, and if we make any changes, we will update the “Last Updated” date above and post a new version of the Policy in the App and on the Site. If we make any material changes in the way we use your Personal Data, we will notify you via a pop-up notice in the App or by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our Site. Any changes to this Policy will be effective thirty (30) calendar days following our posting of notice of the changes within the App and on our Site. These changes will be effective immediately for new Users of our Service. Continued use of our Site or Service following notice of such changes will indicate your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes.
How to Contact us
f you have any questions or queries about this Policy, please contact us at the following address: ClipCall Inc., 824 San Antonio Rd. Palo Alto, CA 94303 or by emailing email@example.com.